You have the right to request a confidential communication in a specified format and to an alternative location.
Confidential communications include:
- Bills and attempts to collect payment
- Notice of adverse benefit determinations
- Explanation of benefits notice
- Requests for additional information regarding a claim
- Notice of contested claim
- Name and address of a provider, description of services provided, and other information related to a visit
- Any written, oral, or electronic communication that contains protected health information