What Is Urgent Care?
Urgent care is care you need within 24 to 48 hours. If you are within MemorialCare Select Health Plan's service area, you must use MemorialCare Select Health Plan doctors or urgent care centers. If you are more than 15 miles or 30 minutes away from your Primary Care Physician or Medical Group and require Urgent Care, get it right away. Needing Urgent Care is not an emergency. Urgent Care is care that is needed right away to relieve pain, find out what is wrong, or treat the health problem. We have 38 convenient locations to care for you. To find an Urgent Care facility near you, please view our brouchure for a list of facilities in Los Angeles and Orange counties.
If you plan on traveling outside the United States, please call your Health Plan’s Member Services number on your ID card to determine your coverage.
You can call your Primary Care Physician, 24-hours-a-day, 7 days a week to talk to a qualified health professional to help you determine if your health problem is urgent. If someone needs to call you back, they must call you within 30 minutes.
If your health problem is urgent, your PCP will work with you to get an appointment as soon as possible but no later than 48 hours from your request. If your urgent health problem requires a specialist, your PCP and/or Specialist will work with you to get an appointment as soon as possible but no later than 96 hours from your request.
If you feel that you need health care services sooner than you can get an appointment, go to one of our contracted urgent care centers.