Member Services is provided by your Primary Health Plan.
Please review your Member ID Card to determine your Primary Health Plan and how to contact Member Services. Please click the appropriate link below to be directed to your Primary Health Plan’s website for more information.
Not a Member? To enroll in MemorialCare Select Health Plan, you must first be enrolled in one of the following Health Plans.
Any questions call us at 1-855-367-7747 and ask to speak to one of our community outreach representatives for assistance in enrolling with MemorialCare Select Health Plan.
Log in to MyChart for 24/7 member support and information, including the ability to:
Access Test Results
Communicate with your doctor
Access your test results
To log on to MyChart, please click here.
For members with a primary plan other than MemorialCare Select Health Plan, please refer to your primary plans Health Education resource webpage:
If you feel that you have a medical emergency, call 911 or go to the nearest Emergency Room.
Your Health Plan covers emergency care, even if you do not go to a Plan contracted hospital. Any Hospital Emergency Department must treat you until you are well enough to be moved to a contracted hospital or well enough to leave the Emergency Department. MemorialCare Select Health Plan maintains contracts with many well-known health plans in the communities we serve and Seaside Health Plan is associated with Miller Children’s & Women's Hospital Long Beach and Long Beach Medical Center.
What Is an Emergency?
The law says that it is an emergency if you reasonably believe that it is an emergency. It is an emergency if waiting to get care could be dangerous to your life or a part of your body. A bad injury or a sudden serious illness can be an emergency. Severe pain and active labor are also emergencies. Your health plan must cover emergency care no matter where you are and what hospital you go to. However, you may be moved to a hospital in your health plan's network when you are stable enough to be moved.
What Is Urgent Care?
Urgent care is care you need within 24 to 48 hours. If you are within MemorialCare Select Health Plan's service area, you must use MemorialCare Select Health Plan doctors or urgent care centers. If you are more than 15 miles or 30 minutes away from your Primary Care Physician or Medical Group and require Urgent Care, get it right away. Needing Urgent Care is not an emergency. Urgent Care is care that is needed right away to relieve pain, find out what is wrong, or treat the health problem. We have 38 convenient locations to care for you. To find an Urgent Care facility near you, please view our brouchure for a list of facilities in Los Angeles and Orange counties.
If you plan on traveling outside the United States, please call your Health Plan’s Member Services number on your I.D. card to determine your coverage.
You can call your Primary Care Physician, 24-hours-a-day, 7 days a week to talk to a qualified health professional to help you determine if your health problem is urgent. If someone needs to call you back, they must call you within 30 minutes.
If your health problem is urgent, your PCP will work with you to get an appointment as soon as possible but no later than 48 hours from your request. If your urgent health problem requires a specialist, your PCP and/or Specialist will work with you to get an appointment as soon as possible but no later than 96 hours from your request.
If you feel that you need health care services sooner than you can get an appointment, go to one of our contracted urgent care centers.
How Do I Contact Nurse Advice?
You can contact your Primary Health Plan by calling the number on your health plan I.D. card and speak to the Plan’s Member Services or 24 hour Nurse Advice Line. Click below on your Health Plan link.